Ratinarinie
Shipping Policy (Effective Date: February 25, 2025)
At Ratinarinie, we prioritize secure and timely shipping of luxury watches worldwide. Below are the shipping details to ensure a smooth and transparent delivery process.
1. Shipping Options & Carriers
- We partner with UPS, FedEx, and DHL Express for both domestic and international deliveries.
- Orders are shipped with full insurance coverage to guarantee peace of mind for customers.
- For security purposes, all shipments require a direct signature upon delivery.
2. Processing & Estimated Delivery
- Processing time: Orders are processed within 2-5 business days after payment is received.
- Domestic shipping: Standard shipping takes 3-6 business days, while express shipping takes 1-2 business days.
- International shipping: Delivery typically ranges from 6-12 business days, depending on customs processing.
3. Shipping Fees & International Duties
- Standard shipping within the U.S. is free for all watch purchases.
- Expedited shipping options are available for an additional fee.
- Customers are responsible for any customs duties, VAT, and import fees as per their country’s regulations.
4. Tracking & Order Updates
- Once an order is shipped, customers will receive an email with tracking information.
- Tracking updates can be accessed through the carrier’s website.
5. Handling Lost or Damaged Shipments
- If a package is lost or damaged in transit, customers must report it within 48 hours of expected delivery.
- We will initiate an insurance claim and work towards a resolution, which may include a replacement or refund.
For any concerns regarding shipping, reach out to info@ratinarinie.com or call (540) 434-2725.