Shipping Policy – Effective from 4th January 2025

At RatinaRinie, we are committed to providing our customers with the best shopping experience possible, including fast, reliable, and transparent shipping services. Our shipping policy outlines the process, fees, and expected delivery times for all orders made on our website.

1. Order Processing Time Once you place an order with us, we will begin processing it within 1-2 business days (excluding weekends and public holidays). During peak seasons or promotional events, order processing times may be slightly delayed. Rest assured, we make every effort to ship out your items as quickly as possible.

Orders placed after 3:00 PM EST will be processed on the next business day. Orders placed over the weekend or on public holidays will be processed on the next available business day.

2. Shipping Destinations We currently offer shipping to the United States and select international locations. Shipping fees and delivery times vary based on the destination, weight, and size of the items ordered. We are working to expand our international shipping options to serve more customers in the near future.

For international orders, customs duties, taxes, and other fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost calculated at checkout.

3. Shipping Methods and Delivery Time We offer several shipping methods to ensure timely delivery of your order. The shipping options available to you depend on the shipping address and the weight of the items ordered.

• Standard Shipping (5-7 business days): Free for all orders over $100 within the contiguous United States. For orders below $100, a flat rate shipping fee of $7.99 will apply.

• Expedited Shipping (2-3 business days): Available for an additional $15.99. This option is recommended if you need your order delivered quickly.

• Priority Shipping (1-2 business days): Available for an additional $25.99. For urgent deliveries, we provide priority shipping to ensure that your order arrives as soon as possible.

Please note that delivery times are estimates and can vary depending on factors such as weather conditions, carrier delays, or incorrect address details provided by the customer.

4. Order Tracking Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can use this tracking number to check the status of your delivery through the carrier’s website. If you have any issues with tracking or delivery, please contact our customer service team at info@ratinarinie.com or call us at (540) 434-2725.

5. Address Accuracy It is crucial that you provide the correct shipping address at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize you made an error after placing your order, please contact us as soon as possible to correct the address before shipment.

6. Shipping Restrictions Please note that we do not currently ship to P.O. boxes or APO/FPO addresses. We also reserve the right to refuse shipping to any location deemed inaccessible or unserviceable by our carriers.

7. Lost or Damaged Items In the unlikely event that your package is lost or damaged during transit, please contact our customer service team immediately. We will investigate the issue and work with the carrier to resolve the situation. If your package is confirmed as lost or damaged, we will issue a replacement or refund based on the circumstances.

8. Customer Service If you have any questions regarding our shipping policy, please don’t hesitate to reach out to us at info@ratinarinie.com or call us at (540) 434-2725. Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM EST. We are here to assist you with any concerns regarding your order, shipping, or delivery.

9. Changes to Shipping Policy RatinaRinie reserves the right to modify or update this shipping policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to check this policy regularly for any updates.